Grievance redressal
If something goes wrong, here is exactly how to escalate it and how long each step takes.
Draft for review. Officer details and timelines are being confirmed before launch.
Step 1 — Support
Raise a ticket from the app or write from the contact page. Most queries are answered within 48 working hours.
Step 2 — Grievance officer
If you are not satisfied with the response, or have not received one within the stated time, escalate to our grievance officer. Include your registered mobile number, the ticket reference and what you expected to happen. We aim to respond within 15 working days.
Step 3 — External escalation
If the matter remains unresolved, you may approach the appropriate consumer forum. Because digital gold is not a SEBI-regulated product, securities-market investor-protection mechanisms do not automatically apply to it.
What to include
- Your registered mobile number
- The transaction or order code, if relevant
- Dates, amounts and what you have already been told
Version 1.0 · last updated 09 Sep 2026. Questions? Write to us.